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Shipping and Return

Delivery Destinations

We deliver to metro area in GTA. All shippings are either using our own shiping service or via Canada Post using the Expedited Parcel shipping method for 1 to 2 days delivery.

We also deliver to other areas outside GTA in Canada. All shippings are via Canada Post using the Expedited Parcel shipping method for 2 to 7 day delivery.

Minimum Order

There is a minimum order value of $10 for shipping to the store's neighbourhood area in Toronto, and a minimum order value of $30 to metro areas in Toronto.

For shipping to other areas in Ontario and Quebec, there is a minimum order value of $60.

For shipping to other provinces outside Ontario and Quebec in Canada, there is a minimum order value of $99.

If you choose "In-Store Self Pick-up" as the delivery option, no minimum order is required.

Shipping Rates

The shipping rates are based on the destination postal code and the weight. There are three terms: Free Shipping, Flat Rate, and Surcharge.

FREE SHIPPING

We offer Free Shipping for an order with a value over $50 (before sales tax) for the order weight less than 4.5kg (9.9 lbs) for shipping to most metro areas in GTA.

For shipping to other areas in Ontario and Quebec, we offer Free Shipping for an order with a value over $99 (before sales tax) for the order weight less than 4.5kg (9.9 lbs).

For shipping to other provinces outside Ontario and Quebec in Canada, we offer Free Shipping for an order with a value over $199 (before sales tax) for the order weight less than 10kg (22 lbs).

Tips: You can join your order with the orders of your friends or neighbours to have the total order value meeting the $50 requirement (for shipping to GTA). If the weight of the combined order is less than 4.5 kg, this combined order qualifies free shipping as a single package. If the weight of combined order is more than 4.5 kg, see below for a small surcharge.

Flat Rate:

The shipping rate is a flat rate $4.99 if the order is under $50 (before sales tax and shipping cost) and meets the minimum order value of $10 for the order weight less than 4.5kg (9.9 lbs) for shipping to most metro areas in GTA.

For shipping to rural areas in Ontario and Quebec, the shipping rate is a flat rate $6.99 if the order is under $99 (before sales tax and shipping cost) and meets the minimum order value of $99 for the order weight less than 4.5kg (9.9 lbs).

For shipping to other provinces outside Ontario and Quebec in Canada, the shipping rate is a flat rate $9.99 if the order is under $199 (before sales tax and shipping cost) and meets the minimum order value of $99 for the order weight less than 10kg (22 lbs).

Shipping Surcharge

For an order with weight of more than 4.5kg, for every increment of 0.5kg, a $0.25 fuel surcharge is added to the shipping rate for shipping to most metro areas in Ontario and Quebec.

For shipping to rural areas in Ontario and Quebec, for an order with weight of more than 4.5kg, for every increment of 0.5kg, a $0.40 fuel surcharge is added to the shipping rate.

For shipping to other provinces outside Ontario and Quebec in Canada, for an order with weight of more than 10kg, for every increment of 0.5kg, a $0.50 fuel surcharge is added to the shipping rate

Shipping Rate Examples

The following shipping rate examples are for shipping to most metro areas in GTA. For shipping to other areas in Ontario and Quebec, the shipping rate and surcharge are of different values.

Example 1: The value of my order is $50 (before sales tax) and the weight of the order is 4.0kg (8.8 lbs). The shipping cost is $0 and this order is shipped for free of charge.

Example 2: The value of my order is $50 (before sales tax) and the weight of the order is 4.5kg (9.9 lbs). The shipping cost is $0 and this order is shipped for free of charge.

Example 3: The value of my order is $25 (before sales tax) and the value of my neighbour's order is $25 (before sales tax). My neighbour and I agree to combine the orders and have the orders shipped in a single package. Since the weight of the combined order is less than 4.5kg (9.9 lbs), the shipping cost is $0 and this combined order is shipped for free of charge.

Example 4: The value of my order is $50 (before sales tax) and the weight of the order is 5.0kg (11 lbs). The shipping cost is $0.25 ( = 0.25 x (5.0 - 4.5) / 0.5 ) and this order is shipped for a surcharge of $0.25.

Example 5: The value of my order is $50 (before sales tax) and the weight of the order is 6.0kg (13.2 lbs). The shipping cost is $0.75 ( = 0.25 x (6.0 - 4.5) / 0.5 ) and this order is shipped for a surcharge of $0.75.

Example 6: The value of my order is $25 (before sales tax) and the value of my good friend's order is $25 (before sales tax). My friend and I agree to combine the orders and have the orders shipped in a single package. Now the weight of the combined order is 6.0kg (13.2 lbs), the shipping cost is $0.75 ( = 0.25 x (6.0 - 4.5) / 0.5 ) and this combined order is shipped for a surcharge of $0.75.

Example 7: The value of my order is $11 (before sales tax) and the weight of the order is 4.0kg (8.8 lbs). The shipping cost is $4.99 (flat rate) and this order is shipped for a shipping charge of $4.99.

Example 8: The value of my order is $10 (before sales tax) and the weight of the order is 4.5kg (9.9 lbs). The shipping cost is $4.99 (flat rate) and this order is shipped for a shipping charge of $4.99.

Example 9: The value of my order is $10 (before sales tax) and the weight of the order is 5.0kg (11 lbs). The shipping cost is $4.99 (flat rate) + $0.25 ( = 0.25 x (5.0 - 4.5) / 0.5 ) and this order is shipped for a shipping charge of $5.24.

Example 10: The value of my order is $10 (before sales tax) and the weight of the order is 6.0kg (13.2 lbs). The shipping cost is $4.99 (flat rate) + $0.75 ( = 0.25 x (6.0 - 4.5) / 0.5 ) and this order is shipped for a shipping charge of $5.74.

Example 11: The value of my order is $9 (before sales tax) which is below the minimum order value of $10. We are unable to deliver this order, unless you choose "In-Store Pick-up" as the delivery option.

In the Shopping Cart page, in the section "estimate shipping and Tax", enter your postal code the shipment is going to and click the "Get a Shipping Cost Quote" button. Shipping rates will be displayed.

Shipping Day/Time

If you place an order by 2:00 pm Eastern time, we will attempt to ship out your order the same day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible. If the delivery date of your order is important, please call us at 416-551-8879. Packages are picked up from our warehouse Monday thru Friday, excluding holidays. No orders are shipped out on weekends or holidays (because Canada Post does not provide pick-up service on those days).

Possible Delay

There are many factors that are out of our control and can prolong transit time, such as weather conditions, traffic delay, or labour disputes within the delivery company, etc. These other situations may also delay order: 1. Your billing information does not match the credit card as reported to us by your credit card issuer. 2. Your shipping address is different than the billing address. 3. The delivery address you provided is an apartment if you forget to enter the Apt # or Unit #.

Home Address Delivery

Monday - Friday: from 9 a.m. to 8 p.m. If you have a business with a residence at the SAME LOCATION - SAME BUILDING, such as a ranch or farm, dental or medical office, veterinary office, insurance agent, or a repair or retail shop, it is considered HOME DELIVERY. Also, a rectory, convent or parsonage is HOME DELIVERY.

Business Address Delivery

Monday - Friday: by end of business day

Tracking the shipment

If you place an order online and you gave us an email address, you will receive a Canada Post tracking number via email when your order ships. You can also log in to your account on our website, view your order history and track any order from there.

Shipping Address

If your address has an Apt #, Unit #, Lot # etc be sure to include that. Also include any information that will assist the carrier in providing an accurate and timely delivery. Canada Post WILL NOT ship to PO Boxes.

Shipping Terms

Bulk Heaven is not responsible for lost or stolen goods once they are shipped. Bulk Heaven will not honor any claims for lost or stolen items once they are shipped and have been confirmed delivered by Canada Post.

Lost packages

Your complete satisfaction is our goal. If the shipping company (Canada Post) has lost or misplaced your package, we will assist you in every way possible to retrieve it. We work closely with the claims department, and will keep you posted as to the status. If you believe your package has been stolen, we will assist you in filing a claim with the shipper. If the package is delivered to the incorrect address due to our mistake, we will issue a call tag and have it delivered to the correct address as soon as possible. If delivered to an incorrect address due to your mistake, we will assist you just the same, however the shipper may assess an address correction fee and you will be billed for that. Please track your package, as many are left without signature. You need to notify us as quickly as possible if you feel a package is lost or stolen, and in all circumstances within one week. The sooner we can contact the driver the better chance we have to recover the package.

Return Policy

Because we care about your satisfaction, every product we sell is carefully inspected before being shipped to your door. Opened or used food products, or any food items marked as non-refundable are not within our return guidelines. If you are not satisfied with the products you have received and the products are still in the original sealed package, within 10 business days you must report the items. If you have received mistakenly shipped items, within 5 business days you must report wrongly shipped items. To report the products to be returned, send email to service@bulkheaven.ca, or call 416-551-8879.

Our Return Address is:

Attn: Online Returns
Bulk Heaven Foods
1571 Sandhurst Circle, #159C
Toronto, ON M1V 1V2

Store Credits:

You will receive store credits for all returned products. The store credits can be used for your next purchases.