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Privacy Policy

We at bulkheaven.ca have the utmost respect for our customers' privacy. All privacy concerns are taken very seriously and will be responded to appropriately and quickly. We,  “bulkheaven.ca” endeavour to keep your personal information private and secure.

We know that you care how information about you is used and shared. The information we learn from customers helps us personalize and continually improve your experience with bulkheaven.ca. We will not release any information gathered about our customers.

Bulk Heaven Foods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. bulkheaven.ca may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By visiting bulkheaven.ca you are accepting the practices described in this Privacy Policy.

What we collect

When you set up an account on the website or purchase an item from the website, we collect personal information provided by you:

  • first and last name
  • billing address
  • shipping address
  • other shipping addresses
  • email address
  • phone number
  • items purchased from us
  • browsing, buying and selling patterns

We DO NOT store or save your credit card account number in our website. Our secure payment gateway is managed by Paypal which processes your payment. If you use a credit card for your payment, you do not need to have a Paypal account for your payment to be processed (by Paypal).

You can alter or update your Personal Information on the website by changing your account information at any time.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Your name, shipping and billing addresses are used by bulkheaven.ca in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally, on an opt-in basis, send out emails, including newsletters, to people who have placed an order online, offering them more great deals.

Your phone number is used by bulkheaven.ca only in the event that our customer service representatives need to contact you about an order you have placed. Personal Information is used internally in connection with bulkheaven.ca's business, including bulkheaven.ca's promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party.

bulkheaven.ca currently does not share with any third party any Personal Information that could readily identify any user.

Credit Card Security

We DO NOT store or save your credit card account number in our website. Our secure payment gateway is managed by Paypal which processes your payment. If you use a credit card for your payment, you do not need to have a Paypal account for your payment to be processed (by Paypal).

The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter in a restaurant. Taking the steps below will lower the chances of interception of your credit card number:

Limit your online shopping to Internet merchants, such as bulkheaven.ca, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data. Use a browser, such as Apple Safari, Google Chrome, Mozilla FireFox, or Microsoft Internet Explorer, that supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.

Credit card information collected by bulkheaven.ca is encrypted through Secure Sockets Layer before it is transmitted over the Internet. bulkheaven.ca fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. bulkheaven.ca reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms and Conditions agreement, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of bulkheaven.ca, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors.

bulkheaven.ca also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at service@bulkheaven.ca

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

NameDescription
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.